About this policy
Thomson Autoworks ("we", "us", "our") operates a servicing centre for European vehicles and more, and a consignment sales business, at 1/22 Technology Drive, Warana QLD 4575. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy explains what personal information we collect, how we use and share it, how our website and advertising use cookies and similar technologies, and the choices you have. By using our website or services, you acknowledge the practices described here.
Information we collect
When you book a service, make an enquiry or deal with us in person, we collect your name, phone number, email address and postal address, along with details of your vehicle such as its make, model, registration, VIN, odometer reading and service history. We also keep records of the work we carry out, quotes, invoices and our communications with you.
If you consign a vehicle with us for sale, we also collect information needed to sell it lawfully and pay you the proceeds. This can include proof of ownership, a copy of your driver licence to verify your identity, details of any finance owing on the vehicle, and the bank account details into which sale proceeds will be paid.
If you enquire about buying a vehicle from us, we collect your contact details and the information you give us about the vehicle you are interested in, any trade-in and any finance you are arranging.
When you visit our website, we automatically collect technical information such as your IP address, device and browser type, pages viewed, time spent on pages, the website or advertisement that referred you, and actions you take, such as clicking our phone number or submitting an enquiry.
Payments are processed through our payment provider. We do not keep your full card details on our systems.
How we use your information
We use your personal information to provide and manage our servicing, repair and consignment services; to contact you about bookings, quotes, your vehicle and service reminders; to prepare, market and complete the sale of consigned vehicles, including paying out finance and paying proceeds to you; to issue invoices and keep accurate business records; to improve our website and services; to measure and improve the effectiveness of our advertising; and to comply with our legal obligations.
With your consent, or where otherwise permitted by law, we may also send you information about offers and services. You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us.
Cookies, advertising and analytics
Our website uses cookies, pixels and similar technologies. Some are needed for the site to work properly. Others help us understand how visitors use the site and measure and improve our advertising.
Meta Pixel. We use the Meta Pixel provided by Meta Platforms, Inc. on our website. It records actions taken on our site, such as pages viewed and enquiries made, and allows Meta to show our advertisements on Facebook and Instagram to people who have visited our website or who share characteristics with our customers. It also helps us measure how our advertisements perform. Meta may link this information to your Facebook or Instagram account and uses it in accordance with its own Privacy Policy.
Google Ads. We use Google Ads conversion tracking and remarketing tags provided by Google LLC. These record when someone reaches our website from a Google advertisement and what they do next, and allow Google to show our advertisements to people who have previously visited our website, across Google Search, YouTube and partner websites. Google uses this information in accordance with its own Privacy Policy.
Google Analytics. We may use Google Analytics to understand how visitors find and use our website. This information is collected in aggregate and helps us improve the site.
PostHog. We use PostHog to understand how visitors use our website, including which pages are viewed, what is clicked and when an enquiry is sent. PostHog also records website visits so we can replay how pages were used. Anything typed into forms is hidden from these recordings. This information helps us find and fix problems and improve the site.
Customer lists. We may upload contact details of existing customers to Meta or Google to show them relevant advertising, or to exclude them from advertising they do not need to see. These details are converted into a coded form (hashed) before upload, are used only for matching, and are not used by Meta or Google to identify you for any other purpose.
The information collected by these technologies does not usually identify you by name, but it may be linked to you by Meta or Google if you are signed in to their services.
Your choices about advertising
You can block or delete cookies through your browser settings, although some parts of our website may not work as intended if you do. You can control how Google personalises advertising through My Ad Center, and opt out of Google Analytics using the Google Analytics opt-out browser add-on. You can control the advertising you see on Facebook and Instagram through your Meta ad preferences.
Who we share information with
We only share your personal information where it is needed to provide our services, where you have consented, or where the law requires or permits it. This may include parts and service suppliers and specialised repairers working on your vehicle; our IT, website, email, booking and accounting service providers; Meta and Google, as described above; finance companies, where we are paying out finance on a consigned vehicle or a buyer is arranging finance; buyers of consigned vehicles, who receive information about the vehicle and its service history but not your personal contact details unless you agree; government agencies such as the Queensland Department of Transport and Main Roads, where required to transfer registration; and our professional advisers, insurers and law enforcement agencies where required by law.
We do not sell your personal information.
Overseas disclosure
Some of our service providers, including Meta, Google and PostHog, store and process information outside Australia, including in the United States and other countries where they or their partners operate. When we use these providers, we take reasonable steps to make sure your information is handled in a way that is consistent with the Australian Privacy Principles.
Security and retention
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Access is limited to people who need it to do their work. We keep information only for as long as we need it for the purposes described in this policy, including tax, warranty and legal record-keeping requirements, after which it is securely destroyed or de-identified.
If we become aware of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner as required by law.
Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within a reasonable time, usually within 30 days. If we are unable to give you access, we will explain why, unless it would be unreasonable to do so.
You can choose to deal with us without identifying yourself, for example when making a general enquiry, though we will need your details to book a service or sell a vehicle on your behalf.
Complaints
If you are concerned about how we have handled your personal information, please contact us first so we can try to resolve it. We will acknowledge your complaint promptly and aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time, for example when we change our services or the technologies we use. The current version will always be available on this page, with the date it was last updated.
Contact us
Thomson Autoworks
1/22 Technology Drive, Warana QLD 4575
Phone 0400 113 200
Email james@thomsonautoworks.com